This guide is a curated answer to the higher level questions prepaid clients ask most often when they first start using the Telgoo5 BSS platform. It is organized so that a supervisor, or program  manager can either (a) read it cover-to-cover during onboarding, or (b) jump straight to any section that matches the issue in front of them.

Topics covered:

• Logging in, navigating the dashboard, and finding a customer
• Plan Configuration
• User Settings
• Configuring and Managing your Notifications
• Configuring and Managing your Campaigns and Coupons
• Monitoring your Tickets
• Adding and Managing your Inventory including Inventory Reporting
• Navigating Reports including Saved Parameters and Customized Reports
• Value-Added Services (Devices, Protection, Trade-In, Financing)

If you cannot find an answer here, the live knowledge base at support.telgoo5.com has searchable, screenshot-rich articles for every PC code referenced in this document.